Shipping policy

How much does shipping cost?

The cost of shipping is calculated at checkout.

Do you offer free shipping?

Yes. Orders of $999 or more ship free within the contiguous United States. The threshold is based on your order total after discounts. Orders shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories are not eligible for free shipping, and shipping for those orders is calculated at checkout.

How does shipping work?

  • Our US warehouse crew typically ships in stock orders within 3-5 business days, with the exception of pre-orders. During sale periods, processing times may increase by an additional 1-2 business days. 

  • Once your order is shipped, you will receive a tracking number, which may take 3–4 business days to update. Most orders within the contiguous United States are delivered in 5–7 business days.

  • Shipping times are only estimated and not guaranteed. Times may fluctuate due to inventory availability, holidays, and weekends. 

When can I expect to receive my pre-order?

Pre-orders are shipped in the order they are received as soon as they arrive at our warehouse. Once your order is dispatched, you will receive a notification along with a tracking number.

Do you ship to P.O. boxes?

Unfortunately, we cannot ship to P.O. or APO Boxes orders as many of our items are large and ship in boxes bigger than the post office will accept for postal boxes.

Do you ship to outside of the US?

If you are shipping to outside of the US, please shop at our international stores to take advantage of our local shipping to those areas:

International shipping to other locations is available with customs paid at checkout.

There will not be any customs due upon arrival.

Shipping Protection

Shipping Protection is an optional add-on that protects your order against loss, theft, and damage in transit. If something goes wrong with your delivery, here is how we make it right.

What is covered: packages lost in transit, damaged in transit, and packages stolen after delivery.

To start a claim, email support@freakathlete.co with your order number.

  • Damaged in transit: send photos of the damage and the packaging, and we will replace the affected item.
  • Lost in transit (tracking never shows delivery): we will confirm with the carrier (please allow 7 business days for in-region orders, or 20 for cross-border, from the last tracking update) and reship at no cost.
  • Marked delivered but not received: please allow 5 business days for in-region orders, or 10 for cross-border, and check with everyone in your household, your neighbours, and your building management, as packages are often set aside or delivered to a nearby address. If it still has not turned up, we can send a free replacement once you provide a signed Affidavit of Non-Delivery. For orders of $100 or more, a police report is also required. For orders of $500 or more, the affidavit must also be notarized, which can be done online in a few minutes using a passport or government-issued ID.

Claims must be filed within 30 days of the delivery or expected delivery date. Replacement is our standard remedy and replacements are provided as final sale. A refund is issued only where the item is no longer available.